Terms of service

 

We ship 1st class package rate usually within 1-3 business days (Monday - Friday) of receiving cleared payment, unless stated otherwise in the listing. Please keep in mind that we cannot control how long USPS takes to deliver your item, as it is out of our hands once we ship your item. Your item is securely wrapped for transit, and US shipments include tracking.

For shipments outside of the United States, please be aware that you may be subject to custom fees, duties and/or taxes imposed by your country. BodyJewelryOnline.com is not responsible for paying these fees and buyers should educate themselves about any additional costs that they are responsible for due to purchasing international items.

Refunds and Exchanges
Due to sanitary reasons, refunds and exchanges are no allowed, even if the item is unopened. All sales are final and as-is. Please make sure you have selected the corrects size, gauge, material, color, etc. before purchasing. We are always available to answer questions before purchase as to help make returns not necessary.

Additional Policies and FAQs
If you have requested, via email, a certain adjustment or special request, please make sure to add a "buyer's notes" when completing checkout to ensure your item is shipped as you'd like it. ~Thanks

Some general notes about purchasing: This is obvious to most people and applies to any place you shop online, but we like to include this info, just in case :) Please allow 24-72 business day hours for a response when sending an email. We try our best to answer emails within a few hours, but occasionally this is not possible. When selecting jewelry, please keep in mind any metal allergies the intended wearer may have, as we are not responsible and cannot control any allergic reactions the wearer may have as a result of metal allergies.

Please also make sure you are selecting the correct size item that will fit you (hoops are quoted in approximate INSIDE diameter - these are measured carefully while being made, but can vary by a few mm, but it's not likely. If you have very specific needs for size, please let us know and we'll be sure to make your item as close to the measurement you desire as possible. Every item is a little different due to the items being made by hand, but the photo in the listing is a very very good indication of what the item will look like. If you have any questions about sizing, please make sure to inquire about this via eBay's messaging system to the seller. Most hoops need to be bent to put them on, this means that the item can lose it's shape if not bent the correct way when put on (it opens in a spiral direction - instructions are included), so it is important to follow the instructions on how to put the hoop in correctly and you'll be able to enjoy your item for a long time. Please also note that some larger gauges of hoops (captive bead rings, plain hoops, etc.) may be difficult to open by hand (mostly 14 gauge and thicker, 12, 10 gauge, etc., but sometimes also 16 gauge if the diameter is small enough) so it may be necessary to have the hoop installed by a piercer. The piercer may charge a fee. This is usually not necessary, but if ordering a small diameter (smaller than 11mm, or 7/16 inch) and a large gauge (16 or thicker) the probability of needing someone to install your hoop for you rises proportionally.

Please also note that we are not responsible for any delays that may occur once the package is dropped in the mail. Occasionally, shipping delays may occur, and we have no control over this. Estimated handling times are stated in the listing, and also under the shipping tab. This is quoted in business days (Monday-Friday), though we often ship sooner than the quoted handling time. If it is very important for you to get your item sooner, please inquire before purchasing, and we will let you know if we are able to accommodate your request. While most items have the same handling time as the one listed, some items may have a longer handling time than what is listed due to the need to special order materials (this is rare, though). Please inquire about handling time before purchasing if receiving your item by a certain day is very important to you.

Please keep in mind that monitors very in size and color, so item color or size may vary slightly from picture. Our items are made by hand, so we strive to make our listing accurate and realistic. These are just standard things that apply to most online stores, but we like to mention them.

We've been making jewelry for a long time, and love what we do :) Let us know if there is any way we can help you or a custom item we can make for you :)